Careers
Working at Mecmesin means you are part of a global team ensuring our products and services are produced and delivered to a high standard, in line with BSI ISO9001:(2015) quality mark.
Mecmesin maintains a professional but friendly culture, where many of our people have worked at Mecmesin for many years. We are continuously inspired by the challenges brought to us, solving problems for our customers and developing the business.
Developing people is central to Mecmesin and we provide work experience placements, internships, apprenticeships, degree apprenticeships, to encourage young people into the world of work.
We have excellent links with local universities, colleges and schools, which are the start of our talent pipeline. All of our people are encouraged and supported to develop, through external training, and internal mentoring - there is a wealth of knowledge here to be shared!
From our head office in Slinfold, West Sussex, our core support and service functions (eg Marketing, Sales, Purchasing, Finance, IT, HR) work alongside our largest departments, Engineering and Manufacturing.
Why work at Mecmesin
Mecmesin is a family friendly company that genuinely cares about every employee and their individual needs.
As an employee of Mecmesin your benefits will include:
- flexi-time working
- life assurance scheme
- childcare voucher scheme
- private healthcare cover
- subsidised gym membership
There's a social calendar packed with activities and gatherings, including our Summer BBQ and Christmas parties.
We also organise two fundraising events every year, to support charities chosen by our people.
And not forgetting the fresh fruit, photography competitions, cycle rides, walks and much more... we encourage all of our people to get out and about to stay healthy!
Current vacancies
There are currently no vacancies in any Mecmesin departments.
Service and Calibration Technician, Virginia, USA
The Service & Calibration Technician role in the PPT Group is key to the excellent Service and Support solutions of James Heal, Mecmesin and Alluris product for our North American customers, based out of Sterling, Virginia.
The role will carry out on-site and off-site service and calibration work to a consistently excellent standard responding to customers’ needs through a consistent Customer Focus approach.
The Technician will act as the responsible person whilst working on and off site, ensuring that all departmental procedures, H&S and Quality policies and Safe Working Procedures are followed in line with the Company Values, they are also to work proactively and collaboratively with all colleagues and interested parties.
The Service Engineer will offer leadership and will share best practice and service to other Service Engineers ensuring that service and calibration is consistent between all engineers, and make promote and adopt Innovative recommendations for continuous improvements.
Reports to
VP of Operations
For whom responsible
Any other work colleagues who may accompany him/her during their daily activities
Key accountabilities
- Demonstrate best practice and consistent service / calibration work between all engineers. Always adopt a “right first time” approach to work and to be aware of all job requirements in advance.
- Be aware of expected timescales and inform customer in advance when these may not be met. Maximise perception of value for money.
- Proactively contribute to job planning when requested to suit business and customer requirements.
- Complete Company documentation (timesheets, job sheets, expenses, mileage sheets) fully and accurately and submit in a timely (weekly) manner. Any follow-on work required is to be highlighted clearly along with recommendations
- Report back information to the team which may help to understand customer issues and future needs.
- Seek and make recommendations on continuous improvements. Proactively contribute to, and seek to improve, technical content of service checklists and similar.
- Carry out helpdesk technical support duties as and when requested.
- To identify spare parts needed for job and ensure availability
- Maintain an accurate, detailed, up to date record of all car stock spare parts and ensure tools and equipment are always in excellent condition.
- To assist when available with the stock take of engineer’s stores and car stock.
- To ensure that all company H& Sand QA policies and procedures are followed.
- To participate and adhere to working time directives
- To resolve technical queries and make use of the skills of other personnel to help solve these queries.
- Be an authorised UKAS and ISO Certificate signatory and contract reviewer (training will be provided) , reviewing and authorising certificates as necessary.
- Provide support via telephone to customers and agents as required, responding in a timely professional manner.
- All employees will be expected to carry out work within their capability outside of their normal duties. This could include working in, or on behalf of, other departments.
- To undertake any other relevant tasks as requested by management.
Communications
Effective and regular internal and external communication is crucial.
The role of the Service Engineer is integral to the effective operation of the Service and Calibration Department. The post holder must engage in regular internal and external communication with customers, agents and all functions across the business to ensure the efficient operation of the department including:
- Service & Calibration colleagues
- Senior Management Team
- Operations Team
- Product Innovation Team
- Sales & Marketing Team
- Test Materials Centre Team
- Quality Department
Competencies
The candidates will possess the following competencies in line with the James Heal Company values:
- Commercial awareness with diverse customers worldwide
- Both work independently and Collaboratively as part of a team is essential
- Willingness and commitment to provide Leadership, support and develop other Team Members.
- The ability to organise tasks to meet targets. Making most efficient use of time and other resources.
- The ability to apply and share knowledge and practical techniques to solve technical problems.
- Commitment to Health, Safety and Quality and understanding of the implications in the workplace.
- Ability to demonstrate energy, drive, commitment, and to achieving both personal and company success.
- Adopt and promote an Innovative Continuous Improvement methodology to all activities
- Identify, respond to and provide solutions to both internal and external customers through a consistent Customer Focus approach
Personal Qualities
- Innovative and engaging
- Driven
- Excellent interpersonal skills
- Team worker
- Dedicated and conscientious
- Flexible & resilient
- Flexibility, Energy and Drive to promote and respond to changing requirements
- Honest, sincere and genuine
- Resilient and calm
- Dedicated and conscientious
- High levels of Integrity and Professionalism
Employment & Educational Background
- Experience of servicing technical products, instrumentation or machinery is essential.
- Ability and flexibility to travel extensively in the Americas and limited worldwide is essential
- Written and spoken foreign language skills desirable but not essential.
- Excellent communication skills plus recognised IT competence levels are essential
- Educated to HNC, vocational or military level in mechanical, electrical and electronic skills or equivalent experience are required
- Valid and current US drivers licence is essential
The Job Description is a broad statement of the purpose, scope, and responsibilities essential to performing within the role to a required standard. The role and responsibilities thereof defined within will change with technology, working practices and redefining of roles, and with this in mind, the process will be reviewed as changes demand. The format does not require every single task to be recorded, instead the Job Description is written in a ‘generic’ style that permits flexibility but defines the boundaries of responsibility and accountability.
Who are we?
Operating globally The PPT Group is a leader in the design and supply of physical properties test equipment for quality control, enabling small and large businesses to carry out quality control checks on their raw materials, components and products without having to compromise on precision or accuracy.
Our family of trusted brands: Mecmesin and James Heal provide test equipment to thousands of customers around the world in a diverse range of industries including: medical devices; pharmaceuticals; packaging; plastics and rubber; cosmetics; automotive and textiles.
This position is based at Mecmesin’s North American headquarters in Sterling, Virginia.
Apply for this role
To apply please send your resume and covering email to Angela Rabone, HR Manager (angela.hr@mecmesin.com), highlighting your relevant experience for the role.
Interested?
If you're interested in working for Mecmesin, including registering your interest for future roles, then please forward your CV by email with a cover letter to Angela Rabone (angela.hr@mecmesin.com), our HR Manager.