Mecmesin is committed to providing our customers with the highest level of on-going support and after sales service. We have a fully equipped climate-controlled laboratory and a team of experienced engineers who offer a quick and efficient calibration and repair service and can help you with your product or application related queries or problems. Alternatively you can contact your local distributor for calibration and service assistance. Our world-wide network of distributors, are trained to provide local sales and application support. Your local distributor can be identified from the 'Find my nearest distributor' pull-down menu at the top of the home page on www.mecmesin.com.

Calibration:

Prior to despatch all Mecmesin force gages, torque gages and loadcells are subjected to rigorous calibration routines, which test all operational parameters in our climate-controlled laboratory. Our laboratory operates in accordance with international quality standards and all procedures used are regularly audited as part of our ISO 9001 (2000) accreditation.

All calibrated gauges and loadcells are supplied with Calibration Certificates fully traceable to UK National Standards. We recommend that your force gauges, torque gauges and loadcells are calibrated on a yearly basis, although calibration may be required more often depending on usage levels or company policy. To give you an advance warning of a due calibration, a helpful reminder will be sent to you 11 months after your last calibration was performed.

You can pre-book the calibration of your instrument on a specific date, to guarantee the instrument will be away from your company for the minimum period of time. To pre-book your calibration please fill in the enquiry form below. If, during inspection of your instrument, calibration is not possible due to a fault with the instrument, a quotation detailing the work required will be sent within 48 hours of receipt of goods. Please remember to include your official purchase order with the goods when returning your instrument for calibration.

We offer a re-calibration service in our laboratory or our on-site calibration service, where our engineer will come to you and calibrate your equipment on-site, saving valuable down-time.

We also offer 1 year up to 3 year return-to-factory or on-site calibration contracts. These contracts can be tailored to suit your individual needs. We also offer calibration services, along with a limited adjustment and repair facility for a number of non-Mecmesin manufactured products.

If you have lost your Calibration Certificate, you can request a copy by completing the enquiry form below. Please note that we can only issue certificates in the name of the original purchaser.

Service and Repair:

Our team of experienced engineers offer a comprehensive inspection, service and repair service, subject to our Terms and Conditions.

Operating Manuals:

Operating manuals for individual products can be downloaded from the 'Downloads' tab of each individual detailed product section or from the Literature and FAQs section of our corporate website www.mecmesin.com.

Customized Solutions:

Mecmesin can also design and deliver custom engineered force and torque testing solutions for your specific application. For example design of specialised accessories, advice on test methods and application specific test systems.

Contacting Us:

If you require our calibration, service or repair service or need help with your specific application please contact us at Mecmesin Ltd or alternatively contact your local distributor. Our office is open 9.00 am to 5:00 pm GMT, Monday through Friday.

Address:

     Mecmesin Limited
     Newton House
     Spring Copse Business Park
     Slinfold
     West Sussex
     RH13 0SZ
     United Kingdom

Tel: +44 (0) 1403 799979 (General)
Tel: +44 (0) 1403 799960 (Technical Helpline)
Fax: +44 (0) 1403 799975

Email: info@mecmesin.com

Enquiry Form: